The Stanford Chronic Care Management System

Patients

Information for Patients

Patients have been enthusiastic about the access to prompt professional consultation that SCCMS provides. They see SCCMS as a major upgrade to the healthcare they presently receive.

Healthcare is often equated with access to physicians, yet systems like SCCMS that rely on highly trained non-physician healthcare professionals are widely accepted by the public. For example, individuals who call 911 do not expect that the ambulance that comes to their home will be staffed by a physician, yet the care they are provided en route to the hospital is ultimately directed by physicians, just as physicians ultimately direct SCCMS. Thus, SCCMS does not substitute a non-physician for a physician, but assures the ready availability of a physician when one is needed.

Patients have shown complete willingness to rely on prompt telephone consultation with a SCCMS nurse care manager, providing a major advantage over the status quo in which patients often delay hours or days in seeking emergency care, in part because of the long delays that are often associated with the delivery of care in the ER.

Similarly, patients recognize that the SCCMS is a telephone “safety net” which assures that they will receive ER care when needed, and so they are happy to avoid unnecessary ER visits and the hospitalizations that often follow. Patients recognize that they receive more, not less, care under SCCMS than under the present, uncoordinated system of care.

"My experience with SCCMS and the health care professionals associated with it has been extremely gratifying. The consultations I have received and the help with making heath care decisions has contributed greatly to my overall health and well being. Knowing that I have prompt access to a highly trained nurse care manager who knows my medical history is invaluable." Robert D. Knight

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